Complaints
At Scratch no More, we do everything to provide you with the best products and service. However, it can happen that you’re not satisfied with something. We’re very sorry about this and would like to resolve the issue immediately. Your feedback helps us improve our service further.
How can you file a complaint?
- Contact us via email
Send an email with your complaint to info@scratchnomore.com. Our team will handle your complaint promptly and aims to contact you within one working day. - Call our customer service
Do you have an urgent complaint? Call us at +31(0)317-745424. Our team is ready to work with you to find a solution.
What can you expect from us?
We will do our utmost to resolve your complaint immediately and to your satisfaction. As soon as we receive your complaint:
- We will confirm receipt and start looking for a solution right away.
- We will try to resolve simple complaints immediately during the first contact.
- For more complex issues, we will contact you within one working day and provide a suitable solution within three working days.
Not satisfied with the outcome?
If you’re not satisfied with the proposed solution, you can submit your complaint again by contacting us. If we’re unable to come to an agreement, you can refer your complaint to the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr/.
Thank you for your trust
We greatly appreciate you taking the time to inform us about your complaint. Together, we’ll ensure that you are quickly satisfied!